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SAE Media Group’s 5th Annual Social Media within the Utilities Sector conference returns to London next April.

In 2016, it is estimated that there will be around 2.13 billion social network users around the globe, up from 1.4 billion in 2012. As use of social media continues to grow rapidly every year amongst the utility sector's consumers, companies need to identify the best approach and interaction techniques with the consumer in order to protect their brand and reputation but most importantly, develop their business. Coupled with this is how companies can easily provide a high quality of customer service over social media more cost effectively than traditional methods such as call centres.

Engaging with the public in a digital environment is no longer a choice, in fact by 2020 about 95% of a utility company's bill paying customers will have either grown up during the age of digital technology or will be “digital converts” and fully digital savvy. Marketing strategy is has moved away from the question ‘should I be on social media?’, it’s all about how social media can transform a company’s digital presence and customer interaction.  

We will discuss investment in digital marketing and explore how businesses should shape their online presence and develop strategies to harness online technologies. A key focus of this conference will be assessing how to make social media the centre of operations, not just a useful tool.

The utility sector has always been viewed as boring and cooperate by the public, however, sites like Facebook, Twitter and YouTube offer companies a chance to amend these broken bridges and repair customer relationships. Consistency, transparency, and honesty are crucial, so this conference will focus on injecting personality into communications and formulating creative strategies to regain customer trust. Finally, social media unlocks the potential of digital marketing, an essential tool to any company, as proven by the online success of the retail sector. Recent industry research confirms that digital communication can influence sales both online and in the store: 40% of all social media users have purchased items online or in-store after sharing or “favoriting” them on Facebook, Twitter or Pinterest, according to research from Vision Critical. This once more highlights how social can act as the catalyst to business development for the utilities sector, and reinforces the need for investment in this vital arm of company business.   

  • Understand how digital marketing is key to business development
  • Learn from case studies on crisis management and containment
  • Discover how to create and manage your brand in an online environment
  • Transform your business: make your organisation more social and cultivate a network of change
  • Gain insight into social optimisation: unlock the potential of your data
  • Benefit from roundtable discussions to benchmark against peers’ social media strategy
  • Social Media Managers
  • Online Marketing Directors
  • Communications Officers
  • Customer Service Managers
  • Lead Media Relations
  • Heads of Recruitment
  • Digital/ Website Managers
  • Press Officers
  • Head of Consulting
  • Business Development Managers
  • PR Managers
  • Brand reputation managers

Affinity Water; Anglian Water; As Sadales Tikls; Blueclawsearch; Bord Gais; Clancy Docwra; DigitasLBi; E.ON Energy UK /WCWC LtD; Eandis; Ebico Ltd; Echelon; Edelman; Electricity North West; Elemental Communications Ltd.; Enemalta Corporation; EUA; GDF Suez Energy Romania; Guernsey Electricity; Hill & Knowlton ; Intelen; Jamaica Public Service Company Ltd; Jeffery Green Russell; Lewis PR; Mediacom; National Grid; Northern Electric; Northern Powergrid; OMD International; Rabbit; Scotia Gas Networks; Scottish and Southern Electric; Scottish and Southern Energy Power Distribution; Scottish Power Plc; Scottish Power Plc Distribution And Supply Divisio; Scottish Water; Thames Water Ltd.; U K Power Networks Services; Uk Power Networks; United Utilities Plc; Vitens; Western Power Distribution
 

Conference agenda

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8:30

Registration & Coffee

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9:00

Chair's opening remarks

Giuseppe Caltabiano, Vice President Marketing Integration - Content, Social Media, PR Strategy, Schneider Electric

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9:10

Social media – what’s the point?

Laura Hopperton, Digital Content Manager, South East Water Ltd

  • Case study of South East Water’s turnaround to become a social business
  • Challenges of getting senior management on board to understand the importance of it
  • Steps involved in the change process
  • Creating and updating your social media strategy
  • clock

    9:45

    Devising an effective social media strategy

    Paul Sergeant, Online Community Manager , Ecotricity

  • Reinforcing your brand values on social and developing your voice
  • Engagement – breaking the cycle of complaints.
  • Social media teams or teams that do social media?
  • clock

    10:20

    Scottish Water: Excellent content marketing and customer support

  • Creating an energised, empowered and effective social customer support team
  • How web applications can drive business insight and value
  • Achieving a consistent multi-platform experience
  • Ensuring directors and key influencers can understand the advantages of social media
  • William Ancell, Web Manager, Scottish Water

    Andrew Kindness, Team Manager, Scottish Water

    clock

    10:55

    Morning Coffee

    clock

    11:20

    5 Key Learnings from a Utility Tech Vendor

    Andreas Riha

    Andreas Riha, Cx Consultant Service Cloud, ORACLE

  • Overview of industry findings and trends
  • Mary's story - A day in the life of a typical customer across social media
  • Oracle's social relationship management platform
  • clock

    12:00

    How to measure the success of your social media campaign

    Conor Barron, Digital Communications Manager , Bord Gais Energy

  • What is success and how is it achieved?
  • How to determine which metric of measurement is right for your organisation
  • How to reach and engage with the right customers on social media
  • clock

    12:35

    Networking Lunch

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    13:35

    What can the utilities sector learn from the transport sector?

    Phil Young, Head of Online, TfL

  • Putting customers at the centre - TfL’s evolving customer strategy
  • Delivering authentic and human interaction at scale through social media
  • Where TfL are heading in digital and social media?
  • Key learnings
  • clock

    14:10

    Employee advocacy: Why?

    Chris Seth, Director, Dynamic Signal

  • Why your employees can be your best and biggest asset
  • Using employees to expand your reach and influence
  • What are the first steps to get started?
  • clock

    14:45

    Building customer relationships on social media

    Marina Hunt, Manager Customer & Business Performance , ESB Networks

  • Find out how to engage with your customers and build your following
  • Using social media as a customer information channel
  • The role of social media in crisis communications
  • clock

    15:20

    Afternoon Tea

    clock

    15:45

    Customer engagement: Why social media is key

    Bernard Mooney, Customer Care Manager, Gas Networks Ireland

  • Exploring the successful Carbon Monoxide campaign and rebranding process
  • Customer engagement – Using YouTube to turn a negative into a positive for customers and Gas network Ireland
  • Corporate buy-in
  • Where to next?
  • clock

    16:20

    Integrating social into the wider digital customer experience

    Toni Calder, Marketing Communications Manager, UK Power Networks

  • Ensuring synergy across your social media feeds
  • Why an integrated digital experience is now essential
  • How to ensure success when collaborating across your digital platforms
  • clock

    16:55

    Social Media: Why the possibilities of data are endless

  • Turning data - big and small - into huge business opportunities
  • Unlocking the potential of your digital data
  • A guide to social intelligence
  • Conor Barron, Digital Communications Manager , Bord Gais Energy

    Giuseppe Caltabiano, Vice President Marketing Integration - Content, Social Media, PR Strategy, Schneider Electric

    Toni Calder, Marketing Communications Manager, UK Power Networks

    Chris Seth, Director, Dynamic Signal

    clock

    17:30

    Chair’s Closing Remarks and Close of Day One

    clock

    8:30

    Registration & Coffee

    clock

    9:00

    Chair's Opening Remarks

    Wendy Eyre, Social Media Manager , E.ON

    clock

    9:10

    Brand management: The essential guide

    Jane Goddard , Group Director of Marketing and Communications, Energy Saving Trust

  • Transforming the image of your brand
  • Content: What, where and why?
  • Digital asset management
  • Social media: The gateway to your online portfolio
  • clock

    9:45

    Why we can’t afford to sit still: What’s next for social?

    Wendy Eyre, Social Media Manager , E.ON

  • Becoming a social business
  • The changing world of content
  • Data, data and more data
  • clock

    10:20

    Morning Coffee

    clock

    10:50

    Creating a social company from the inside out

    Lee Bryant, Founder, Postshift

  • Connecting internal and external social engagement
  • How can social teams cultivate a network of change
  • How to encourage employee advocacy

     

  • clock

    11:25

    A social utility company

    Corinna Allen, Head of Communications , Southern Water Services Ltd

  • The social customer
  • How can social media drive corporate agility?
  • More than just a utility company
  • Engaging content outside of customer service
  • clock

    12:00

    Networking Lunch

    clock

    13:00

    B2B vs B2C – what’s the difference?

    Giuseppe Caltabiano, Vice President Marketing Integration - Content, Social Media, PR Strategy, Schneider Electric

  • Distinguishing between the different wants and needs of your customers
  • The rules of engagement: How to adjust your social strategy for business customers
  • The internal and external use of digital and social media
  • clock

    13:35

    Social nedia in choppy waters – sink or swim

  • How social listening can guide your approach
  • To engage or not to engage!
  • Focussed on the customer and ‘Proving the Utility’ with social media customer care and customer communications
  • Managing criticism and moving forward
  • Kevin Byrne, Social Media Expert, Irish Water

    Richard Ó hEadhra, Channel Management and Analysis Specialist, Irish Water

    clock

    14:10

    Linked In: Elevate

    Matt Christian, Global Lead Elevate , LinkedIn

  • Overview of how LinkedIn and the Elevate platform can transform your digital marketing and online presence
  • Empower your employees to share great content with their networks, and become a socially engaged company.
  • How Elevate can help you reach a massive, relevant audience
  • clock

    14:45

    Afternoon Tea

    clock

    15:15

    Delivery of a successful, in-company content, social media and public relations marketing programme in the energy sector

    Alex Marshall , Group Marketing & Compliance Manager, Clarke Energy Ltd

  • Integrating social media and marketing into a power engineering company setting
  • Understanding and measuring success
  • Case study of Clarke Energy’s social media success
  • clock

    15:50

    Turn and face the changes: Regulating in the social age

    Angela Maher, Senior Associate, Ofwat

  • The changing approach to regulation in the utilities sector
  • Changing perceptions of regulation over social media
  • How to navigate the changing environment?
  • clock

    16:25

    Chair’s Closing Remarks and Close of Day Two

    Wendy Eyre, Social Media Manager , E.ON


    Group Marketing & Compliance Manager
    Clarke Energy Ltd
    Cx Consultant Service Cloud
    ORACLE
    Team Manager
    Scottish Water
    Senior Associate
    Ofwat
    Customer Care Manager
    Gas Networks Ireland
    Director
    Dynamic Signal
    Digital Communications Manager
    Bord Gais Energy
    Head of Communications
    Southern Water Services Ltd
    Vice President Marketing Integration - Content, Social Media, PR Strategy
    Schneider Electric
    Group Director of Marketing and Communications
    Energy Saving Trust
    Social Media Expert
    Irish Water
    Digital Content Manager
    South East Water Ltd
    Founder
    Postshift
    Manager Customer & Business Performance
    ESB Networks
    Global Lead Elevate
    LinkedIn
    Online Community Manager
    Ecotricity
    Head of Online
    TfL
    Channel Management and Analysis Specialist
    Irish Water
    Marketing Communications Manager
    UK Power Networks
    Social Media Manager
    E.ON
    Web Manager
    Scottish Water

    Sponsors and Exhibitors

    Supporters

    Workshops

    Containing and Managing Crisis on Social Media
    Workshop

    Containing and Managing Crisis on Social Media

    Holiday Inn Kensington Forum
    13 April 2016
    London, United Kingdom

    VENUE

    Holiday Inn Kensington Forum

    97 Cromwell Road , London, United Kingdom

    Holiday Inn Kensington Forum is perfectly situated in one of London’s most luxurious and beautiful areas within South Kensington. 

    The hotel is just 2 minutes walk from Gloucester Road tube station for convenient travel to Hyde Park, London Eye, Tower Bridge plus more of London’s top attractions. There are also easy and direct links to some major transport hubs including Victoria, Kings Cross St Pancras, Paddington and Heathrow. 

    This distinctive hotel in south London has so much to offer to make all guests really feel at home. The latest Holiday Inn relaunch is not just about the new look and feel for the hotel but to offer guests more benefits during their stay including a pillow menu for extra comfort during their sleep and a curved shower rail for more spacious feel. 

    In addition to our 906 rooms, all business guests can take advantage of our meeting and conference facilities including High Speed Internet Access and unlimited Starbucks coffee at The Academy. Our hotel’s professional event planners are on board to help take the hard work and stress away from planning your next event. 

    So whether you in London on business or pleasure, make the Holiday Inn London Kensington Forum your first choice of hotel and book your accommodation for our lowest internet rate guarantee. 

    A number of our clients have been approached by third party organisations offering to book hotel rooms. We would advise that you do not book through them as they are not representing the SMi Group. SMi Group books all hotel rooms directly. If you are approached by a third party organisation then please contact us before making any bookings. If you have already booked a hotel room using a third party organisation, we would highly recommend contacting the hotel you were booked into to ensure a booking has been made for you. We would also advise you to please check the terms and conditions of the booking carefully.
    HOTEL BOOKING FORM

    List of Attendees in 2014-2015 - Social Media within the Utilities Sector

    Download

    PRELIMINARY LIST OF CONFIRMED ATTENDEES 2016

    Download

    Exclusive Interview with Lee Bryant, Founder of Post*Shift

    Download

    Exclusive Interview with Richard Ó hEadhra, Irish Water

    Download

    Sponsors and Exhibitors


    Oracle Social

    Sponsors and Exhibitors
    https://www.oracle.com/applications/customer-experience/social/index.html

    Oracle Social is a social media management solution that allows you to get better insights, create better content, provide faster service, and realize faster sales growth on social media With Oracle Social, you can leverage: Social listening, Engagement, Publishing, Social applications, Analytics, Professional, services and Integrations.

    Media Partners


    NRG Energy

    Supporters
    http://www.nrgexpert.com

    NRGExpert is an independent energy market intelligence and research company. We specialise in energy market research reports, energy market databases and energy market consulting as well as analysis and market forecasts. Our global energy market research reports cover the electricity, water and waste, gas, hydrogen, nuclear and the renewable energy markets. We follow the energy markets very closely and we produce a wide range of reports, databases and directories. We also answer very specific energy market information requirements with our energy market consulting and data services. We provide information to a wide range of companies, associations, education and government bodies and organisations.


    Social Media Portal

    Supporters
    http://www.socialmediaportal.com

    The Social Media Portal (SMP) is a global news and information directory. Showcasing social media and related technology its free resources benefits academics, analysts, advertisers, businesses, marketers, PRs, researchers etc. Add your apps, blogs, press releases, campaigns, research, events and more for free. Keep up-to-date @smponline.


    WSN Buzz

    Supporters
    http://www.wsnbuzz.com

    WSNBuzz.com is a blog providing fresh updates on smart grid technologies, covering new standards, products, deployments, industry moves and events of interest.


    Visibility Magazine

    Supporters
    http://www.visibilitymagazineintl.com

    Visibility Magazine, founded in 2007, has become the guide to latest trends in internet marketing. Visibility conducts interviews with CEOs, shares opinions, reviews products, and provides a wealth of information about the movements in the industry. Additionally, Visibility will reach many fringe businesses that may have been contemplating entering or expanding their Internet marketing campaigns. Visibility is published quarterly and covers a wide range of topics including, but not limited to, organic optimization, pay-per-click marketing, website analytics, affiliate marketing, and press release distribution. Visibility embodies high-quality content, good sense, superior taste, and the character of conscientious journalism.


    Power Technology

    Supporters
    http://www.power-technology.com/

    Future Power Technology is an established monthly digital magazine, offering in-depth coverage of the global power industry in an exciting, interactive format.

    Brought to you by an experienced editorial and design team, Future Power Technology is the essential read for any decision maker wanting up-to-date power industry news and analysis, with articles and interviews on new technology, energy, construction projects and designs, operations and maintenance and much more. . .

    You can view our previous issues now, and subscribe to the magazine for free to get each new issue delivered directly to your inbox.



    Elemental

    Supporters
    http://www.elementalcomms.co.uk

    Elemental is a communications consultancy that simplifies global communications between brands and stakeholders. Elemental is a proven global content marketing, media relations, PR and social media specialist - integrating data, creativity and marketing. Learn more at Elemental and @elementalcomms for how we can sustain relevant visibility for your brand.


    International Journal of Oil, Gas and Coal Technology

    Supporters
    http://www.inderscience.com/jhome.php?jcode=ijogct

    IJOGCT is a multidisciplinary refereed journal that is concerned with exploration, production, processing and refining, storage and transportation, economical, managerial, business, environmental, safety and security issues related to oil, natural gas, coal and petrochemicals as well as manufacturing and refining of biofuels.


    International Journal of Energy, Technology and Policy

    Supporters
    http://www.inderscience.com/jhome.php?jcode=ijetp

    IJETP is a vehicle to provide a refereed and authoritative source of information in the field of energy technology and policy.


    Future Water Association

    Supporters
    http://www.futurewaterassociation.com/

    Future Water Association is a modern, innovative and dynamic organisation that inspires, supports and leads the water supply chain: informing the sector about opportunities, the regulators about challenges and Government about policy direction; innovating through Water Dragons and delivering the ‘Innovating the Future’ roadmap; influencing and inspiring the supply chain to develop innovative solutions and new ways of thinking to shape the future of the water sector


    Navigant Research

    Supporters
    http://www.navigantresearch.com/

    Navigant Research is a market research and consulting team that provides in-depth analysis of global clean technology markets. The team's research methodology combines supply-side industry analysis, end-user primary research and demand assessment, and deep examination of technology trends to provide a comprehensive view of these industry sectors.


    International Journal of Global Energy Issues

    Supporters
    http://www.inderscience.com/ijgei

    The International Journal of Global Energy Issues provides an international forum and authoritative source of information on renewable and non-renewable energy resources, energy-economic systems, energy and environment, international energy policy issues, technological innovation and new energy sources. It envisages the use of analytical tools and concepts from multifarious disciplines to address concerns for ecological, social, economic and political dimensions of sustainability.IJGEI seeks to establish an effective channel for communication between policymakers, government agencies, concerned citizens, consumer bodies, industry, public authorities and members of academic/research institutions.


    Global Water Intelligence

    Supporters
    http://www.globalwaterintel.com/

    Global Water Intelligence (GWI) publishes newsletters, reports, and market intelligence platforms providing analysis and strategic data on the international water market. Its flagship publication, the monthly Global Water Intelligence Magazine, has established itself as the market-leading publication for developers, suppliers, financiers, governments, utilities and municipalities seeking information and analysis on water projects with an element of private sector participation. If you want to find out more about GWI products visit www.globalwaterintel.com/products-and-services. You can sign-up for free access to GWI articles, take a free trial of Water Desalination Report, or schedule your demo of our GWI WaterData or DesalData intelligence platforms.


    Water Briefing

    Supporters
    http://www.waterbriefing.org

    WaterBriefing is the UK’s leading online daily dedicated news, analysis and intelligence service for business professionals in the water sector covering both UK and international issues. Their combination of insight and analysis of news, legislation and policy developments has made it a widely-read, influential and well-respected source of information. The Waterbriefing readership includes clients, contractors, water companies, the investment community, MPs, regulators and Parliamentary Committees. They feature: • Industry news – the top international, national and regional stories • Company news - contract wins, clients, upcoming tenders and business opportunities • Existing and upcoming legislation and policy updates - key drivers behind many of the sector’s investment decisions


    ASD MEDIA

    Supporters
    http://www.asd-network.com

    Professionals in the Aerospace & Defence market use the ASD Media internet platforms to:
    • Be informed on the latest market developments; www.asd-network.com
    • Find the latest business news; www.asd-network.com
    • Find the upcoming events; www.asd-network.com
    • Find companies and organizations; www.asdsource.com
    • Distribute news globally. www.asdwire.com
    The ASD Media platforms are well known and used intensively, your company is able to benefit from these large numbers of users. Be informed with ASD-Network; Create exposure for your company with ASDSource, distribute your news with ASDWire or advertise with us, build your brand and increase traffic to your company’s website.

    For more detailed information please contact with: ASD MEDIA
    Stefan.koopman@asdmedia.nl


    IoT Now

    Supporters
    http://www.iot-now.com

    IoT Now - How to run an IoT enabled business. With exclusive analyst reports and specialist journalists, IoT Now is the leading global brand covering the Internet of Things, machine-to-machine communications (M2M), embedded devices and connected consumer devices. Delivering webcasts, bi-monthly magazines, white-papers, daily news and expert opinion pieces, IoT Now focuses on the deployment of these technologies across the enterprise, automotive, logistics, healthcare, utilities, travel, security and smart city verticals.? To join our community, register at: www.iot-now.com For more information, contact: Charlie Bisnar at c.bisnar@wkm-global.com


    Offshore Technology

    Supporters
    http://www.offshore-technology.com/



    TopSEOs

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    http://www.topseosglobal.com/

    The independent authority on search vendors, topseos.com, evaluates and ranks the top internet marketing companies. Categories ranked by topseos include: search engine optimization, pay per click management, affiliate marketing, social media optimization, and many more. Since 2002, topseos has been a trusted resource for businesses looking to launch or improve internet marketing campaigns. The pathfinder service allows topseos to work directly with you to help find companies that best fit your business needs. Why waste time searching through thousands of sites with false promises? Go straight to the authority, gain insight into the industry, and work with the best.


    Inderscience Publishers

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    http://www.inderscience.com

    Inderscience is a dynamic, leading, independent journal publisher. The company disseminates the latest research across the broad fields of science, engineering and technology; management, public and business administration; environment, ecological economics and sustainable development; computing, ICT and internet/web services, and related areas. Inderscience offers over 35 years' experience in publishing and has succeeded in building a substantial collection approaching 400 high-quality peer-reviewed international research journals in both online and print formats. We offer a variety of ways to keep up-to-date with the latest published leading-edge research while our online collection represents a fully-searchable digital archive of around 60,000 articles.

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    Holiday Inn Kensington Forum

    97 Cromwell Road
    London SW7 4DN
    United Kingdom

    Holiday Inn Kensington Forum

    Holiday Inn Kensington Forum is perfectly situated in one of London’s most luxurious and beautiful areas within South Kensington. 

    The hotel is just 2 minutes walk from Gloucester Road tube station for convenient travel to Hyde Park, London Eye, Tower Bridge plus more of London’s top attractions. There are also easy and direct links to some major transport hubs including Victoria, Kings Cross St Pancras, Paddington and Heathrow. 

    This distinctive hotel in south London has so much to offer to make all guests really feel at home. The latest Holiday Inn relaunch is not just about the new look and feel for the hotel but to offer guests more benefits during their stay including a pillow menu for extra comfort during their sleep and a curved shower rail for more spacious feel. 

    In addition to our 906 rooms, all business guests can take advantage of our meeting and conference facilities including High Speed Internet Access and unlimited Starbucks coffee at The Academy. Our hotel’s professional event planners are on board to help take the hard work and stress away from planning your next event. 

    So whether you in London on business or pleasure, make the Holiday Inn London Kensington Forum your first choice of hotel and book your accommodation for our lowest internet rate guarantee. 

    HOTEL BOOKING FORM

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    WHAT IS CPD?

    CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

    ‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

    CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

    Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

    CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

    CPD AND PROFESSIONAL INSTITUTES

    There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

    For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

    CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

    TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

    Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

    ‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

    ‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

    The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

    As a formal provider of CPD certified activities, SAE Media Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

    GLOBAL CPD

    Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

    CPD Certificates

    We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@saemediagroup.com

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