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Smart Water Systems
13 April - 14 April 2026
Smart Water Systems

Smart Water Systems Conference

Why this conference?

The 15th Annual Smart Water Systems conference is designed as a high-level forum to facilitate strategic dialogue and collaboration among water utility companies, solution providers, government authorities, and investment professionals. The primary goal is to examine cutting-edge technologies, explore the latest industry trends, and share best practices to advance the UK and European smart water market. Through an in-depth programme featuring case studies from pioneering water utilities and key industry stakeholders, we will explore how innovative tools such as IoT, Artificial Intelligence, and data analytics can transform network management, enhance leakage detection, and optimise resource efficiency, ultimately improving customer engagement and reducing water consumption.

Why Attend?

This conference offers a unique opportunity to gain actionable insights and connect with top-tier industry leaders shaping the future of water management. Featuring a carefully curated agenda, the program combines strategic keynotes, technical presentations, case studies and interactive panel discussions to provide you with a comprehensive view of the smart water landscape. Join us for two days of strategic networking and knowledge-sharing to position your organisation at the forefront of the smart water sector

We strive to deliver real insight and learning experiences through the expertly selected speakers, who are all recommended through our extensive research and consultation that is carried out across the industry. This two-day agenda offers you peer-to-peer networking with leaders in the Smart Water Market. We look forward to welcoming you to the conference in April.
 

FEATURED SPEAKERS

Andrew Tucker

Andrew Tucker

Water Demand Reduction Manager, Thames Water
Annesley Crisp

Annesley Crisp

Strategic Innovation Manager, Anglian Water Services Limited
Bob Taylor

Bob Taylor

CEO, Portsmouth Water
Doug Spencer

Doug Spencer

Head of Smart Metering, Anglian Water
Dr Mark Fletcher

Dr Mark Fletcher

Global Water Leader, Arup
Flavio Oliveira

Flavio Oliveira

Director, Water Supply Department, Aguas do Porto
Howard Perry

Howard Perry

Targeting & Strategy Lead, Water Networks, Severn Trent Water
Jeremy Heath

Jeremy Heath

Innovation Manager, Sutton and East Surrey Water
Jon Chappell

Jon Chappell

Head of Water Resources and Planning, Water UK
Kevin Murray

Kevin Murray

Metering & Conservation Technical Manager, Uisce Éireann
Martin Jackson

Martin Jackson

Group IS Director / Chief Information Officer, Northumbrian Water
Matthew Hughes

Matthew Hughes

Smart Systems Strategy Manager, Anglian Water Services Limited
Neil Crookston

Neil Crookston

Smart Metering Process Analyst, Anglian Water
Steve Formoy

Steve Formoy

Finance Director, MOSL
Tanya Dady

Tanya Dady

Chair - Smart Metering Group, Future Water Association

Andrew Tucker

Water Demand Reduction Manager, Thames Water
Andrew Tucker

Andrew is the Demand Reduction Manager at Thames Water and is responsible for strategic direction of water savings through smart metering, water efficiency and customer engagement. He was previously Thames Water’s head of water efficiency. Key responsibilities include Thames’ strategy lead for AMP7 and AMP8 demand reduction programmes and targets across London and Thames Valley. He is overseeing the development and delivery of multiple initiatives on household and business customers - delivered in parallel with Thames Water’ smart metering rollout.

Andrew is also Thames representative on all external demand management policy and regulation, leads on public and stakeholder engagement on key water resource and efficiency matters.

Annesley Crisp

Strategic Innovation Manager, Anglian Water Services Limited
Annesley Crisp

Annesley Crisp is the Strategic Innovation Manager at Anglian Water, where she leads the development and delivery of the company’s innovation strategy. She has managed major initiatives such as the Shop Window Smart Water Systems Programme, applying digital technologies, AI and machine learning to enhance efficiency, optimise water supply, and reduce environmental impact.
With previous experience at the City of Cape Town’s Department of Water and Sanitation, as well as in environmental impact assessment and urban water research, Annesley brings a global perspective to water innovation and resilience. She is passionate about collaboration across sectors to accelerate sustainable solutions.

Bob Taylor

CEO, Portsmouth Water
Bob Taylor

Bob Taylor has over 40 years’ experience of the global water industry and is currently Chief Executive Officer of Portsmouth Water. Owned by Ancala Partners, Portsmouth Water has a 160 year plus history of providing water services on the south coast of the UK, today serving a population of around 800,000. The Company has a well established reputation as one of the consistently best performers in the sector and has recently embarked on the first major reservoir project to be built in the UK since privatization.

Doug Spencer

Head of Smart Metering, Anglian Water
Doug Spencer

A biology graduate, Doug joined AW in 1991 as a lab technician, moving on to Innovation working on process optimisation and control. In 1996 he joined operational water quality as a network scientist.

After gaining his MSc, managing strategic science and AMP 3 plumbosolvency programmes Doug moved to leakage in 2006 initially as West Engineer then the central management team delivering the consumption monitoring and customer leakage programmes.

In 2016 he joined metering as project manager for Smart AMI and is now Head of Smart Metering. Doug is a former member and chair of the CIWEM Scientific Group Committee.

Dr Mark Fletcher

Global Water Leader, Arup
Dr Mark Fletcher

Dr Mark Fletcher leads the Global Water Business of Arup and has been with the firm for 36 years.. An Arup Fellow and Fellow of the Royal Academy of Engineering. He is an international thought leader on sustainable water management, nature-based solutions and water resilience and has worked around the world. He is Chair of British Water which represents the interests of UK Water and wastewater, supply chain companies and former Chair of the Water Industry Forum

 

Flavio Oliveira

Director, Water Supply Department, Aguas do Porto
Flavio Oliveira

Civil Engineer specialised in Hydraulics in University of Porto – Faculty of Engineering, he holds a postgraduate degree in General Business Management from Católica Porto Business School, and has more than 12 years of experience in Water Supply Systems Management, Water Loss, Non-Revenue Water, Water Safety & Security, Contingency & Emergency Plans, and Integrated Water Cycle Management.

He is currently the Water Supply Director at Águas e Energia do Porto, having previously been Manager of several departments of the utility. He’s also regularly responsible for academic internships & master and doctoral theses orientation, keynote speaker in several technical conferences, and carrying out specialized trainings.

He is the actual Coordinator of the Water Distribution Systems Committee, of Portuguese Water Systems Association, and he was already member of the Water Loss Specialist Group of International Water Association (IWA).

Howard Perry

Targeting & Strategy Lead, Water Networks, Severn Trent Water
Howard Perry

Howard Perry is a Water Network Operational Lead at Severn Trent, accountable for targeting and strategy. He and his team are responsible for planning and targeting leakage and consumption reduction activity and monitoring and reporting the Water Balance. He has worked in roles across Severn Trent’s Renewables, Bioresources and Asset strategy teams since joining the company in 2011. Howard began his career at Ofwat, working on enforcement, capital maintenance and climate change policy and completed a research masters focused on resilience in the water sector in 2013.

Jeremy Heath

Innovation Manager, Sutton and East Surrey Water
Jeremy Heath

With more than 30 years' experience in the Water Industry, and a background in both mechanical engineering and database applications, Jeremy is responsible for the management of innovation within SES Water.

He has a keen interest in innovations that will transform how we manage our water networks, in particular smart metering, smart networks, artificial intelligence and IoT communications.

In addition to his role at SES Water, Jeremy is also the lead for the UKWIR national zero leakage project and is responsible for driving the UK leakage research programme.

Jon Chappell

Head of Water Resources and Planning, Water UK
Jon Chappell

Jon is Head of Water Resources and Planning at Water UK, leading on reforming the approach to water resources planning and speeding up the planning system so that the water industry’s infrastructure is easier to deliver, and at lower cost. Prior to that he has worked on the government’s 10 Year Infrastructure Strategy at HM Treasury and led on water policy at the National Infrastructure Commission, where he authored reports on reducing the cost of infrastructure delivery, reforming the planning system and introducing resilience standards for the water sector. He also wrote the environment and climate resilience chapter of the UK’s second National Infrastructure Assessment, covering infrastructure challenges ranging from ensuring future water supply, to reducing flood risk and decarbonising waste management.

Kevin Murray

Metering & Conservation Technical Manager, Uisce Éireann
Kevin Murray

Kevin Murray is the Metering & Conservation Technical Manager at Uisce Éireann (Irish Water) and a Fellow of Engineers Ireland. Kevin has been involved with water metering projects for over 20 years, including automatic meter reading. He is a member of the CEN TC92 and ISO TC30 SC7 working groups responsible for international water meter standards.

Martin Jackson

Group IS Director / Chief Information Officer, Northumbrian Water
Martin Jackson

Matthew Hughes

Smart Systems Strategy Manager, Anglian Water Services Limited
Matthew Hughes

Matt has a background in leading operational teams in the delivery of safe, clean drinking water, together with extensive experience in asset management, business optimisation and digital transformation.

Matt has led specialist teams in the delivery of a large and varied optimisation programme including network optimisation and pressure management, energy efficiency, treatment works optimisation and delivery of smart network solutions. These programmes delivered significant savings in non-revenue water, operational expenditure and carbon, while ensuring excellent customer service.

Matt is currently the senior leader on the Safe Smart Systems innovation initiative ensuring effective delivery on behalf of the UK water industry. This transformational programme aims to evolve water operations through the use of digital capabilities, including AI, and the organisational transformation necessary to make it successful.

Neil Crookston

Smart Metering Process Analyst, Anglian Water
Neil Crookston

Neil has been working with Anglian Water since 2014 in a variety of roles before finding his home in the Smart Metering Team in 2020. Over the course of a full AMP of smart metering roll out he has been involved in the creation of our Customer Leakage Tool that allows the automation of the identification and case management of continuous flows detected by smart meters. Neil is also focussed on Anglian Water's asset maintenance and data flow. Neil has supported the integration of smart meter processes for properties in the commercial market.

Steve Formoy

Finance Director, MOSL
Steve Formoy

Steve Formoy leads the strategic metering programme in the non-household water market, working closely with representatives from wholesalers, retailers, CCW and Ofwat.

In 2024 MOSL published the market’s first metering strategy on behalf of its most senior governing body, the Strategic Panel. The strategy set out a series of recommendations to help water companies realise the potential of smart metering for non-household customers.

As Finance Director, Steve is responsible for MOSL’s finance and operational team and is central to detailing its three-year business planning process and delivering on its strategy.

Steve has over 20 years’ finance experience, including 15 years at PwC and five years at Thames Water.

Tanya Dady

Chair - Smart Metering Group, Future Water Association
Tanya Dady

Tanya Dady is passionate about the future of water and the role technology plays in shaping it. As Chair of the Future Water Association Smart Metering Group, she brings people together from across the sector to share knowledge and spark innovation. Through her consultancy, Dayworth Consulting, Tanya helps utilities deliver smart metering programmes that improve efficiency, strengthen customer relationships, and support sustainability goals. With 20 years in the industry, she enjoys bridging the gap between people, processes and technology. Tanya is driven by a belief that smart water management is key to building a more resilient future.

Key Sessions:
1. Strategic Vision and Future Trends:
Setting the stage with an overview of global and regional developments in smart water management. Explore what’s next for the industry and how key players are positioning themselves for future growth.
2. Case Studies from Leading Water Utilities:
Gain insights from European water companies that have successfully deployed advanced network technologies. These sessions will provide practical examples of digital transformation, focusing on the operational and financial benefits of integrating real-time monitoring and smart solutions.
3. Driving the Adoption of Advanced Metering Infrastructure (AMI):
Delve into the critical aspects of rolling out AMI, both in household and non-household metering. Discuss the key challenges, best practices, and strategic approaches to building a scalable and resilient metering infrastructure.
4. Innovations in AI and IoT for Network Optimisation:
Explore how emerging technologies like AI and IoT are reshaping water network management by enabling predictive maintenance, automated decision-making, and improved operational efficiency.
5. Data Management and Analytics for Smart Water Networks:
Review the role of data in driving digital transformation across water utilities. Sessions will focus on leveraging data for smarter decision-making, improving leakage management, and enhancing overall network performance.
6. Customer Engagement and Behavioural Change:
Learn how to harness smart technologies to transform customer interactions, drive behavioural change, and encourage water conservation through personalized engagement strategies.
 

Who should attend?

Anyone who is interested in the future of Smart Water Systems

Here's our usual attendance:

Directors, Heads, Managers and Engineers of…

  • Leakage Management
  • Network Leakage
  • Leakage Strategy
  • Network Management
  • Distribution Operations
  • Distribution Systems
  • Water Supply
  • Pipeline Management
  • Asset Management
  • Smart Metering
  • Smart Metering Benefits Realisation
  • Innovation
  • Smart Meter Operations
  • Smart Water Research & Development
  • Metering Technology And Solutions
  • Smart Water Operations
  • Water Regulation
  • Digital Strategy
  • Chief Data Officer Anyone who is interested in the future of Smart Water Systems
  • Here's our usual attendance:
  • Directors, Heads, Managers and Engineers of…
  • Leakage Management
  • Network Leakage
  • Leakage Strategy
  • Network Management
  • Distribution Operations
  • Distribution Systems
  • Water Supply
  • Pipeline Management
  • Asset Management
  • Smart Metering
  • Smart Metering Benefits Realisation
  • Innovation
  • Smart Meter Operations
  • Smart Water Research & Development
  • Metering Technology And Solutions
  • Smart Water Operations
  • Water Regulation
  • Digital Strategy
  • Chief Data Officer

Water Demand Reduction Manager
Thames Water
Strategic Innovation Manager
Anglian Water Services Limited
CEO
Portsmouth Water
Head of Smart Metering
Anglian Water
Global Water Leader
Arup
Director, Water Supply Department
Aguas do Porto
Targeting & Strategy Lead, Water Networks
Severn Trent Water
Innovation Manager
Sutton and East Surrey Water
Head of Water Resources and Planning
Water UK
Metering & Conservation Technical Manager
Uisce Éireann
Group IS Director / Chief Information Officer
Northumbrian Water
Smart Systems Strategy Manager
Anglian Water Services Limited
Smart Metering Process Analyst
Anglian Water
Finance Director
MOSL
Chair - Smart Metering Group
Future Water Association

VENUE

Hilton London Kensington

179-199 Holland Park Avenue, London, United Kingdom

At the heart of the Holland Park district, our hotel is 10 minutes from Westfield London shopping center. We're blocks from Shepherd's Bush Underground station, linking to central London, and Kensington Palace and Gardens are two miles from us. Enjoy 24-hour access to our fitness center.

 
Join us in WestEleven for hearty buffet breakfast, a great way to start the day! Our Avenue Bar and Lounge serves light bites throughout the day as well as a delicious, seasonal dining menu.”

A number of our clients have been approached by third party organisations offering to book hotel rooms. We would advise that you do not book through them as they are not representing SMi Group Trading As SAE Media Group. SMi Group Trading As SAE Media Group books all hotel rooms directly. If you are approached by a third-party organisation then please contact us before making any bookings. If you have already booked a hotel room using a third-party organisation, we would highly recommend contacting the hotel you were booked into to ensure a booking has been made for you. We would also advise you to please check the terms and conditions of the booking carefully.
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Hilton London Kensington

179-199 Holland Park Avenue
London W11 4UL
United Kingdom

Hilton London Kensington

At the heart of the Holland Park district, our hotel is 10 minutes from Westfield London shopping center. We're blocks from Shepherd's Bush Underground station, linking to central London, and Kensington Palace and Gardens are two miles from us. Enjoy 24-hour access to our fitness center.

 
Join us in WestEleven for hearty buffet breakfast, a great way to start the day! Our Avenue Bar and Lounge serves light bites throughout the day as well as a delicious, seasonal dining menu.”
HOTEL BOOKING FORM

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WHAT IS CPD?

CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

CPD AND PROFESSIONAL INSTITUTES

There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

As a formal provider of CPD certified activities, SAE Media Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

GLOBAL CPD

Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

CPD Certificates

We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@saemediagroup.com

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