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Nordic Card Markets and Future Payment Solutions
19 January - 20 January 2015
Nordic Card Markets and Future Payment Solutions

The Nordic economies have recovered well after the financial meltdown, with the Nordic card and payments markets ranking amongst the world’s most developed. However, it is still very much in a state of transformation; with the threat of increasing competition from new technologies and tighter regulatory reforms the region must take an in depth look at the both the changing face of their payment systems and their innovation pipeline.

Building on the success of the 2014 event, the 14th Annual Nordic Markets and Future Payments Solutions Conference, Monday 19th – Tuesday 20th January, 2015, Copenhagen, will examine how the industry is being forced to ‘reinvent’ themselves in response to impeding regulatory requirements - (SEPA and MIF caps), security measures and importantly the increase in the demand for immediate payment systems particularly the adoption of mobile and near field communication (NFC) systems.

With a focused look at how the various systems can work in unison and complement one another, this exciting event, packed full of informative sessions will bring together leaders from across the banking, payments and retail sectors. Discussions, presentations, case studies and interactive sessions examining which technological developments are impacting the cards and payments sectors, plus provision of real time solutions and examples of how these technologies can work in the industry means that you do not want to miss this event! 
 

Key topics include:
 

• Preparing for a changing regulatory environment
• Mobile and NFC systems, the power and the potential
• International outlook - what developments are taking place beyond the region
• Implementing measures to increase security within the payments system
• Looking ahead at technologies for the futures
 

For a full line up of presentations and speakers join us in Copenhagen!

Previous testimonial:
‘Well organised with many presenters’- Entercard

 

FEATURED SPEAKERS

Dag-Inge Flatraaker

Dag-Inge Flatraaker

General Manager DNB Bank & executive Board member EPC , DNB Bank
Francesco  Burelli

Francesco Burelli

Partner, Innovalue Management Advisors Ltd.
Michel Drupsteen

Michel Drupsteen

Business Strategy Payments, Payments ING NL, ING Nederland
Nina Wenning

Nina Wenning

CEO, BDB Bankernas Depå AB

Charlene Chen

COO, BitPesa
Charlene  Chen

Dag-Inge Flatraaker

General Manager DNB Bank & executive Board member EPC , DNB Bank
Dag-Inge Flatraaker

David Kraul

Nordic Director of IT, Projects and Customer Service, Ekspres Bank A/S
David  Kraul

Elizabeth Rossiello

CEO & Founder, BitPesa
Elizabeth  Rossiello

Erol Kazan

PhD Fellow, IT Management, Copenhagen Business School
Erol Kazan

Errol Koolmeister

Nordic Fraud & Dispute Analytics Manager , Nordea
Errol Koolmeister

Francesco Burelli

Partner, Innovalue Management Advisors Ltd.
Francesco  Burelli

Henrik Bergman

Senior Manager, Market Infrastructure, Transaction Banking, SEB
Henrik Bergman

Jes Rasmussen

Senior Director, SEB KORT
Jes Rasmussen

Kirstine Nilsson

SEPA & EU Payment Regulation Coordinator, Group Payments & Cash Management , Swedbank
Kirstine  Nilsson

Kurt Gjesten

CEO, Pan-Nordic Card Association
Kurt Gjesten

Lasse Birk Olesen

Chief Product Officer, Coinify
Lasse Birk	 Olesen

Marco Polissi

Head of Digital Payments, SIA Innovation LAB, SIA
Marco  Polissi

Michel Drupsteen

Business Strategy Payments, Payments ING NL, ING Nederland
Michel Drupsteen

Michiel Van Doeveren

Senior policy advisor, Cash and payment systems, De Nederlandsche Bank N V
Michiel Van Doeveren

Nicole Jonker

Senior Policy Advisor/Researcher, Payment Systems Policy, De Nederlandsche Bank/ Dutch Central Bank
Nicole Jonker

Nina Wenning

CEO, BDB Bankernas Depå AB
Nina Wenning

Rene Thomsen

Manager, Danish Bankers Association
Rene Thomsen

Tammo van Leeuwen

Market Development Manager, Sopra Banking Software
Tammo van Leeuwen

Thomas Egede Kragh

Senior Vice President, Head of Digital Medias , Nykredit Group
Thomas Egede  Kragh

sponsors

Conference agenda

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8:30

Registration & Coffee

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9:00

Chairman's Opening Remarks

Francesco  Burelli

Francesco Burelli, Partner, Innovalue Management Advisors Ltd.

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9:10

A strategic landscape review

Francesco  Burelli

Francesco Burelli, Partner, Innovalue Management Advisors Ltd.

• Analysing how the market is evolving
• Understanding how the removal of barriers to entry will impact on technical standards
• How will this affect other stakeholders and growth in the use of online and mobile payments
• What lessons have been learned so far?

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9:50

Examining the impact of the EU regulation on interchange fees for card payments

Nicole Jonker

Nicole Jonker, Senior Policy Advisor/Researcher, Payment Systems Policy, De Nederlandsche Bank/ Dutch Central Bank

• EC proposed to cap the maximum of interchange fees  (IFs) for debit and credit cards using the Tourist Test methodology
• Dutch cost data for merchants show that the Tourist test methodology does not prevent IFs from rising disproportionally
• Main drivers of the increase in the cap based on the Tourist test methodology:
   o rising merchant costs for cash
   o declining merchant costs for debit card payments
   o not adequately dealing with scale effects
• Amendments made by the EP to the original regulation are a good way forward to ensure that caps on interchange fees do not rise disproportionally
 

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10:30

Morning Coffee

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10:50

Clarifying the PSDII…Examining the potential impact of introducing third party payment services

Kirstine  Nilsson

Kirstine Nilsson, SEPA & EU Payment Regulation Coordinator, Group Payments & Cash Management , Swedbank

• The aim of introducing new participants to the payment process is to promote more competition, efficiency and innovation in the field of e-payments, in line with Europe 2020 and the Digital Agenda. But how will this impact payment service providers and users
• Extending the number of participants to the processing of payments; will this translate into increased prices to the consumer and/or merchant?
• What will be required to maintain high consumer protection and merchant trust in receipt of funds
 

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11:30

Mobile real time money transfer in a cooperative environment

Marco  Polissi

Marco Polissi , Head of Digital Payments, SIA Innovation LAB, SIA

• The P2P account base Jiffy experience
• SEPA compliant layer approach
• From P2P to P2B
 

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12:10

Networking Lunch

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13:10

Mobile payment; designing the user interface

Thomas Egede  Kragh

Thomas Egede Kragh , Senior Vice President, Head of Digital Medias , Nykredit Group

• Discussing the latest trends & innovations in mobile payment designs
• Discovering how futurist mobile payments will be used and designed
• Reviewing how to develop a successful user interface

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13:50

Optimizing user experience in payment processes

David  Kraul

David Kraul, Nordic Director of IT, Projects and Customer Service, Ekspres Bank A/S

Credit contracts is a widely used mechanism to pay for products and services.  The challenge is how the customer accepts and signs the credit contract and how this can be shared between 3rd parties. Ekspresbank will present some of their customer signing ceremony flows including the ability to mix strong eID signatures with touch based sig

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14:30

Connecting the digital banking world with core banking systems

Tammo van Leeuwen

Tammo van Leeuwen, Market Development Manager, Sopra Banking Software

• In order to optimise the use of digital channels and to support a growing demand of customers for digital-only relationship, banks need to enhance their capabilities when it comes to personalised offerings

• The ability to offer this kind of digital support will be crucial for the future

• What are the new software concepts needed to provide customers, with offerings, when the personal advisor/ branch is no longer involved to provide a responsible, attractive, personalised offer and how can the required information coming from the back office be used in the channels

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15:10

Afternoon Tea

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15:30

New developments in the Danish legislation on card payments

Rene Thomsen

Rene Thomsen, Manager, Danish Bankers Association

• Recurrent payments – effects of withdrawal of consent (art. 54 in the PSD)
• How to stop recurrent payments – is it possible and is it the responsibility of the banks?
• Unauthorized payments according to PSD article 58 – interpretation of “notifying the issuer as soon as possible”
• 13 months in article 58 – fair? Also considering the charge back rules that the banks have with the card companies?

 

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16:10

The mobile and digital revolution – how will the banking- and payments market be impacted?

Dag-Inge Flatraaker

Dag-Inge Flatraaker, General Manager DNB Bank & executive Board member EPC , DNB Bank

• What challenges and opportunities are facing banks?
• MNO’s and other stakeholders (Google, Apple, PayPal etc.), what’s ‘in it’ for them and how are they positioning themselves
• Who will be in the ‘driver-seat’ and what will customers expect in the future

 

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16:50

E-Signature - The Biggest Business Enabler at Internet

Jes Rasmussen

Jes Rasmussen, Senior Director, SEB KORT

•         Discussing the National e-ID Schemes in Scandinavia – highest adoption in the world
•         Reviewing how AML and KYC make it hard for branchless banks to drive business
•         Realising how making  use of a proven infrastructure is a free lunch for private financial institutions
•         From Pioneer in 2006 to more than 200 000 signed contracts per year

 

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17:30

THE DEBATE! The Mobile and digital revolution – how will the banking- and payments market be impacted?

• What challenges and opportunities are facing banks?
• MNO’s and other stakeholders (Google, Apple, PayPal etc.), what’s “in-it” for them and how are they positioning themselves
• Who will be in the “driver-seat” and what will customers expect in the future

 

Dag-Inge Flatraaker

Dag-Inge Flatraaker, General Manager DNB Bank & executive Board member EPC , DNB Bank

Kirstine  Nilsson

Kirstine Nilsson, SEPA & EU Payment Regulation Coordinator, Group Payments & Cash Management , Swedbank

Francesco  Burelli

Francesco Burelli, Partner, Innovalue Management Advisors Ltd.

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18:10

Chairman’s Closing Remarks and Close of Day One

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8:30

Registration & Coffee

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9:00

Chairman's Opening Remarks

Francesco  Burelli

Francesco Burelli, Partner, Innovalue Management Advisors Ltd.

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9:10

Cooperation of Nordic Payment Card Business

Kurt Gjesten

Kurt Gjesten, CEO, Pan-Nordic Card Association

• An overview of Nordic Cooperation and what this means
• International standards
• Understanding the importance of knowledge sharing
• Discussing  current Initiatives
 

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9:50

The future of cash in Sweden – on the threshold of survival?

Nina Wenning

Nina Wenning, CEO, BDB Bankernas Depå AB

• What have been the driving forces of the reduction of cash in circulation in Sweden?
• How did the rapid change of infrastructure and policy for cash distribution take place and how did it change the attitude and payment patterns?
• Will the largest exchange ever of bills and coin taking place in Sweden 2015-2017 be a game changer?
 

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10:30

Morning Coffee

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10:50

Digital payment solutions – substitute or complement to cash and cards?

Henrik Bergman

Henrik Bergman, Senior Manager, Market Infrastructure, Transaction Banking, SEB

•    Legal requirements as a catalyst
•    Analysing whether there is a client demand
•    Case study; Swish

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11:30

Evolution or revolution by SEPA for Cards and innovations?

Michiel Van Doeveren

Michiel Van Doeveren, Senior policy advisor, Cash and payment systems, De Nederlandsche Bank N V

• Status of SEPA for cards and innovations in Europe
• Cross-border payments experiences of the Netherlands
• The Euro Retail Payments Board for stimulation of SEPA 2.0
• Vision of DNB on SEPA for Cards 2.0

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12:10

Networking Lunch

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13:10

Mobile payments, from pilot to launch

Michel Drupsteen

Michel Drupsteen, Business Strategy Payments, Payments ING NL, ING Nederland

• Highlighting the next steps ING took and takes after the Leiden pilot (as presented last year)
• The support of payment and beyond payment services
• Contactless acceptance on the Dutch market
• From card to mobile

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13:50

Bitcoin: The payment network of the future?

Lasse Birk	 Olesen

Lasse Birk Olesen, Chief Product Officer, Coinify

• What is Bitcoin – how does it work?
• Bitcoin's use as a payment system
• How Bitcoin technology can change other areas in money and finance
 

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14:30

Afternoon Tea

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14:50

Applying advanced analytics to fight financial crime and reduce fraud losses

Errol Koolmeister

Errol Koolmeister, Nordic Fraud & Dispute Analytics Manager , Nordea

• Introduction to advanced fraud analytics
• How to prove value of analytics
• Buy or develop in house solution

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15:30

Digital currency efficiencies for international payments and settlement

Charlene  Chen

Charlene Chen, COO, BitPesa

• Current innovation in the international transfer market
• Competitive advantage for digital currency transfer companies over traditional banking and mobile money
• Hybrid products using digital currency settlement and traditional banking for Europe-to-Africa transfer products

 

 

 

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16:10

The Innovative Capabilities of Centralized & Decentralized Digital Payment Platforms

Erol Kazan

Erol Kazan, PhD Fellow, IT Management, Copenhagen Business School

• How are different digital payment platforms designed
• Digital payment platforms and their potential for (market) disruption.
• Insights on how to gain traction, and how to protect, or unbundle value chains

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16:50

Chairman’s Closing Remarks and Close of Day Two


COO
BitPesa
General Manager DNB Bank & executive Board member EPC
DNB Bank
Nordic Director of IT, Projects and Customer Service
Ekspres Bank A/S
CEO & Founder
BitPesa
PhD Fellow, IT Management
Copenhagen Business School
Nordic Fraud & Dispute Analytics Manager
Nordea
Partner
Innovalue Management Advisors Ltd.
Senior Manager, Market Infrastructure, Transaction Banking
SEB
Senior Director
SEB KORT
SEPA & EU Payment Regulation Coordinator, Group Payments & Cash Management
Swedbank
CEO
Pan-Nordic Card Association
Chief Product Officer
Coinify
Head of Digital Payments, SIA Innovation LAB
SIA
Business Strategy Payments, Payments ING NL
ING Nederland
Senior policy advisor, Cash and payment systems
De Nederlandsche Bank N V
Senior Policy Advisor/Researcher, Payment Systems Policy
De Nederlandsche Bank/ Dutch Central Bank
CEO
BDB Bankernas Depå AB
Manager
Danish Bankers Association
Market Development Manager
Sopra Banking Software
Senior Vice President, Head of Digital Medias
Nykredit Group

Sponsors and Exhibitors

Supporters

Sponsors and Exhibitors


SIA

Sponsors and Exhibitors
http://www.sia.eu

SIA is European leader in the design, creation and management of technology infrastructures and services for Financial and Central Institutions, Corporates and Public Administration bodies, in the areas of payments, e-money, network services and capital markets. SIA provides its services in around 40 countries, and also operates through its subsidiaries in Hungary and South Africa. The company has offices in Milan and Brussels. In 2013, SIA managed 2.7 billion card payments and 2.2 billion credit transfers and collections, 28.6 billion trading and post-trading transactions and carried 293.3 terabytes of data on the network. The Group is made up of seven companies: the parent SIA, the Italian companies Emmecom (innovative network applications for banks and businesses), Pi4Pay (services for Payment Institutions), RA Computer (treasury solutions for banks, businesses and P.A.), and TSP (payment collection services for companies and P.A.), Perago in South Africa and SIA Central Europe in Hungary. The Group, which has approximately 1,500 employees, closed 2013 with revenues of €380.3 million.


Signicat

Sponsors and Exhibitors
http://www.signicat.com/

Signicat is a leading provider of cloud based eID and electronic signature services to companies within banking, finance and insurance amongst others. Signicat has the broadest coverage of national electronic ID’s throughout Europe. Signicat's cloud services are widely used to improve and digitize customer processes and customer experiences.


SIX Payment Services

Sponsors and Exhibitors
http://www.six-payment-services.com

SIX Payment Services offers financial institutions and merchants secure, innovative services along the entire value chain of cashless payments. Our tailor-made solutions include settlement of domestic and international card and interbank payments. One of Europe’s largest card transaction processors and market leader in Switzerland, Austria and Luxembourg, SIX Payment Services ensures that card-based payments in Switzerland and abroad are accepted and processed. Additional services range from Swiss Interbank Clearing to electronic billing and direct debit processing. With around 1,200 employees and 14 locations worldwide, SIX Payment Services supports clients in 33 different countries. www.six-payment-services.com SIX operates Switzerland’s financial market infrastructure and offers on a global scale comprehensive services in the areas of securities trading, clearing and settlement, as well as financial information and payment transactions. The company is owned by its users (approximately 140 banks of various size and orientation) and, with its workforce of more than 3,700 employees and presence in 24 countries, generated an operating income of 1.58 billion Swiss francs and a Group net profit of CHF 210,2 million in 2013.


Sopra Banking Software

Sponsors and Exhibitors
http://www.soprabanking.com

Sopra Banking Software is a global leader in software, integration, support and advice services for over 500 banks and financial institutions in over 70 countries. Its goal is to accompany clients in their business growth and international strategies through a long-term partnership approach, supported by the dedication of close to 2,000 skilled experts. Sopra Banking Software is a subsidiary of the Sopra group – a leader in consulting, IT services and software development in Europe – which employs more than 16,000 people and generated a turnover of 1.349 billion euro in 2013.

Media Partners


Smart Insights

Supporters
http://www.smartinsights.net

Smart Insights Weekly is a newsletter covering the smart card industry, its businesses, its technologies, its markets as well as its technology suppliers. Smart Insights covers all the major trends in the industry, it encompasses worldwide business, standardization bodies. Smart Insights Reports are research reports providing key facts and figures as well as strategic insights about a technology, an area or a major issue in the secure transaction industry. Smart Insights Reports bring business modeling, forecasting and competitive analysis.


Euromonitor International

Supporters
http://www.euromonitor.com/consumer-finance

Euromonitor International is the world leader in strategy research for consumer markets. As an independent company, it offers unmatched detail and unbiased content for every region, country, category and channel. From socio-economic context to intimate detail on the smallest products or markets, Euromonitor International provides market research focused on your organisation’s needs. Euromonitor International is headquartered in London, with regional offices in Chicago, Singapore, Shanghai, Vilnius, Santiago, Dubai, Cape Town, Tokyo, Sydney, Bangalore and São Paulo. The company has a network of over 900 analysts worldwide. Its extensive network of strategic analysts in 80 countries provides the depth of global, national and local business information required in today’s increasingly international business environment.


Mobile Payments World

Supporters
http://www.mobilepaymentsworld.com/

Mobile Payments World is a digital newsletter, published 22 times a year, monitoring developments in M- Payments, M- Commerce, NFC and Mobile Money Transfer, Contactless Payments, M-POS globally. We also offer Research, Consultancy, Marketing and Video services to help evolve your product or business in the payments market.


CardMag

Supporters
http://www.cardmag.sk

Cardmag is a czech & slovak independent magazine in sphere of payment cards. Quaterly it comes up with information about marketing, technologies, NFC, Contactless, security, legislation, profile of countries, statistics from home and abroad and also about project SEPA. Cardmag brings out comments, glossary and analyses related to payment cards. Furthermore, you can find there original reports right from domestic market, profiles of regions, companies and personalities from the world of payment cards.


Payments Cards & Mobile

Supporters
http://www.paymentscardsandmobile.com

Payments Cards & Mobile has twenty years experience reporting on card payments, POS Terminals, Issuing and Acquiring and Risk & Compliance plus the cutting edge technology of M-Payments, Contactless Payments, M-POS and M-Commerce. It is published six times a year, with supplements, and has worldwide distribution.


SeeNews

Supporters
http://www.seenews.com

SeeNews is a business and financial news provider covering the fast-growing companies and economies of Southeast Europe. SeeNews delivers decision-relevant business and investment news and intelligence for the investment banking, financial professionals, corporate executives and investors in emerging markets.


European Payment Institutions Federation

Supporters
http://www.paymentinstitutions.eu/

The European Payment Institutions Federation (EPIF), founded in 2011, represents the interests of the non-bank payment sector at the European level. We currently have over 250 authorised Payment Institutions (PI) and other non-bank payment providers as our members offering services in every part of Europe. EPIF thus represents roughly one third of all authorized Payment Institutions in Europe. Our diverse membership includes the broad range of business models including: 3-party Card Network Schemes, Acquirers, Money Transfer Operators, FX Payment Providers, Mobile Payments, Payment Processing Service Providers, Card Issuers, Third Party Providers, Digital Wallets. We play a constructive role in increasing payment product diversification and innovation tailored to the needs of payment users (e.g. via mobile and internet).It is our desire to promote a single EU payments market via the removal of excessive regulatory obstacles.


PMR

Supporters
http://www.pmrcorporate.com

PMR (www.pmrcorporate.com) is a British-American company providing market information, advice and services to international businesses interested in Central and Eastern European countries as well as other emerging markets. PMR's key areas of operation include business publications (through PMR Publications), consultancy (through PMR Consulting) and market research (through PMR Research ). Being present on the market since 1995, offering high international standards in projects and publications, as well as providing one of the most frequently visited and top-ranked websites, PMR is one of the largest companies of its type in the region.


Juniper Research

Supporters
http://www.juniperresearch.com

Juniper Research specialises in the identification and appraisal of high growth opportunities across the mobile telecoms, content, and applications sectors. We offer market intelligence, analysis and research in the form of analyst reports, subscription databases and consultancy services. Juniper investigates the markets such as mobile payments, banking and financial services as well as NFC, ticketing and coupons amongst others.


Fintech Futures

Supporters
http://www.bankingtech.com

FinTech Futures is a digital publishing platform for the worldwide fintech. Built on the renowned banking Technology brand, Fintech Futures provides daily news, analysis and expert commentary across a comprehensive range of areas: - FinTech - BankingTech - PayTech - RegTech - WealthTech - LendTech - InsurTech Our broad readership and solid reputation, combined with in-depth coverage across fintech on a worldwide scale, makes us the leading resource for technology buyers, sellers, developers, integrators and other specialists across the sector. FinTech Futures also incorporates: - Monthly Banking Technology magazine in print and digital - Banking Technology Awards, an annual event recognising excellence and innovation in the use of IT and financial services, and the people who make it happen - Paybefore, a global paytech publication Get in touch for more information: www.bankingtech.com marketing@bankingtech.com Twitter LinkedIn LinkedIn group


The Paypers

Supporters
http://www.thepaypers.com

The Paypers (www.thepaypers.com) is the Netherlands-based leading independent source of news and intelligence for professionals in the global payment community. Our products are aimed at merchants, payment services providers, processors, financial institutions, start-ups, technology vendors and payment professionals and have a special focus on all major trends and developments in payments-related industries including online and mobile payments, online/mobile banking, cards, cross-border ecommerce, e-invoicing and SEPA. We are also keen on keeping our readership informed with regard to online fraud prevention innovations and the most significant trends in the digital identity space.


Card World Ltd

Supporters
http://www.cardworldonline.com

Card & Payments World is the highly respected international newsletter that has been providing in-depth information on the global card industry for over 20 years. Card & Payments World searches out the stories you won't find elsewhere, and covers all industry sectors including mobile and internet payments. A subscription to Card & Payments World includes an online daily news service with email alerts, a published newsletter every month, access to our Source Book and special reports. Find out more at: www.cardworldonline.com


Journal of Payments Strategy & Systems

Supporters
http://www.henrystewartpublications.com/jpss

Journal of Payments Strategy & Systems publishes peer-reviewed articles by leading professionals on how to develop a profitable, customer-focused payments strategy. It examines major issues facing banks, credit card issuers, central banks, new entrants, clearing houses, service providers and advisers from a business, risk and operational perspective with no advertising or sales pitches. Edited by industry expert Alec Nacamuli and guided by an eminent Editorial Board, each quarterly 100-page issue provides detailed, practical analysis of developments and trends in the payments business including payments methods, markets and products, regulatory initiatives, new entrants and technologies, as well as actionable advice and ‘lessons learned’ from fellow professionals on how payment processing systems can be leveraged to maximise profitability, security and efficiency and minimise risk.


Planet Biometrics

Supporters
http://www.planetbiometrics.com

Planet Biometrics is a biometrics, global web portal that offers readers more interactive features, better news coverage, exciting interviews and information about the burgeoning biometrics industry. Planet Biometrics is renowned throughout the industry for breaking more news stories than anyone else – and then following up those stories with deeper and bolder coverage. The acclaimed team of editors is guided by a highly-respected panel of expert contributors who have accumulated decades of experience at the highest levels within the biometrics sector. The website can be visited at www.planetbiometrics.com


Fraud Watch

Supporters
http://www.fraudwatchonline.com

Fraud Watch is the only international newsletter to cover all aspects of financial fraud, including legislation and regulatory changes, compliance, card fraud, money laundering, counterfeiting, anti-terrorism, mortgage fraud, whistleblowing and internal fraud. Subscribers get exclusive access to the www.fraudwatchonline.com members section for: Daily online news; PDF files of past and current issues of Fraud Watch; Features and research. Published six times a year it is the essential early warning system for financial industry professionals. Find out more at: www.fraudwatchonline.com


Banking Automation Bulletin

Supporters
http://www.rbrlondon.com/bulletin

Banking Automation Bulletin is an international subscription newsletter focused on key issues in self-service banking, branch automation, cards and payments. The Bulletin is published by London-based research and consulting firm RBR, and draws extensively on the firm’s authoritative industry research and analysis. The Bulletin is valued by senior executives in over 100 countries worldwide for providing independent and insightful, news, opinions and information on issues of core interest.


European Payments Council

Supporters
http://http://www.europeanpaymentscouncil.eu/

The European Payments Council (EPC), representing payment service providers, supports and promotes European payments integration and development, notably the Single Euro Payments Area (SEPA). The EPC is committed to contribute to safe, reliable, efficient, convenient, economically balanced and sustainable payments, which meet the needs of payment service users and support the goals of competitiveness and innovation in an integrated European economy. It pursues this purpose through the development and management of pan-European payment schemes and the formulation of positions and proposals on European payment issues in constant dialogue with other stakeholders and regulators at the European level and taking a strategic and holistic perspective. The primary task of the EPC is to manage the SEPA Credit Transfer and SEPA Direct Debit Schemes in close dialogue with all stakeholders. The EPC is an international not-for-profit association which makes all of its deliverables available to download free of charge on the EPC Website. For further information please contact secretariat@epc-cep.eu or visit www.epc-cep.eu.


Data Monitor

Supporters
http://www.datamonitorfinancial.com/

Datamonitor Financial is a specialist information provider serving the global financial service markets. Delivering intelligence through modular reports and interactive dashboards, we will ensure you remain competitive by guiding your strategic planning and helping you stay ahead of the curve. Sectors covered including consumer payments, retail banking, wealth management and general insurance. For more information, please visit www.datamonitorfinancial.com


Loyalty Unlimited

Supporters
http://www.loyaltymagazine.com

Loyalty Magazine is an online magazine, providing all the services of a traditional magazine, but much faster. We publish daily news, send weekly email alerts to subscribers informing them of recent posts and publish the opinions and latest research of the industry's best proponents. Loyalty Magazine reports on customer retention, loyalty schemes, reward programmes, affinity, customer insight, CRM and other customer information management systems, call centre issues, direct and viral marketing, mobile and internet channels for both B2B and B2C enterprises. It covers all global markets and business sectors, including retail, financial services, travel and hotels, telecoms and electronic commerce. A subscription to Loyalty Magazine includes an online daily news service with email alerts, and four glossy magazines per year. Find out more at: www.loyaltymagazine.com

Radisson Blu Royal Hotel

Hammerichsgade 1
Copenhagen 1611
Denmark

Radisson Blu Royal Hotel

Radisson Blu creates iconic buildings with individual interiors invoking an inviting, exciting ambiance and offering a holistic hospitality experience that is totally relevant to now. Radisson Blu flagship properties can be found in prime locations, including major cities, airport gateways and leisure destinations around the world. Radisson Blu Hotels & Resorts, part of the Rezidor Hotel Group, currently operates more than 230 hotels worldwide, with another 51 projects under development. Radisson Blu is a first class full service hotel brand with key differentiators such as the 100% Guest Satisfaction Guarantee and the Yes I Can! spirit of service. Carlson, a privately held, global hospitality and travel company, based in Minneapolis (USA), is the majority shareholder of The Rezidor Hotel Group. Together, Carlson and Rezidor have hotels in more than 90 different countries, 1,070 hotels in operation and 240 hotels under development.
HOTEL BOOKING FORM

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WHAT IS CPD?

CPD stands for Continuing Professional Development’. It is essentially a philosophy, which maintains that in order to be effective, learning should be organised and structured. The most common definition is:

‘A commitment to structured skills and knowledge enhancement for Personal or Professional competence’

CPD is a common requirement of individual membership with professional bodies and Institutes. Increasingly, employers also expect their staff to undertake regular CPD activities.

Undertaken over a period of time, CPD ensures that educational qualifications do not become obsolete, and allows for best practice and professional standards to be upheld.

CPD can be undertaken through a variety of learning activities including instructor led training courses, seminars and conferences, e:learning modules or structured reading.

CPD AND PROFESSIONAL INSTITUTES

There are approximately 470 institutes in the UK across all industry sectors, with a collective membership of circa 4 million professionals, and they all expect their members to undertake CPD.

For some institutes undertaking CPD is mandatory e.g. accountancy and law, and linked to a licence to practice, for others it’s obligatory. By ensuring that their members undertake CPD, the professional bodies seek to ensure that professional standards, legislative awareness and ethical practices are maintained.

CPD Schemes often run over the period of a year and the institutes generally provide online tools for their members to record and reflect on their CPD activities.

TYPICAL CPD SCHEMES AND RECORDING OF CPD (CPD points and hours)

Professional bodies and Institutes CPD schemes are either structured as ‘Input’ or ‘Output’ based.

‘Input’ based schemes list a precise number of CPD hours that individuals must achieve within a given time period. These schemes can also use different ‘currencies’ such as points, merits, units or credits, where an individual must accumulate the number required. These currencies are usually based on time i.e. 1 CPD point = 1 hour of learning.

‘Output’ based schemes are learner centred. They require individuals to set learning goals that align to professional competencies, or personal development objectives. These schemes also list different ways to achieve the learning goals e.g. training courses, seminars or e:learning, which enables an individual to complete their CPD through their preferred mode of learning.

The majority of Input and Output based schemes actively encourage individuals to seek appropriate CPD activities independently.

As a formal provider of CPD certified activities, SAE Media Group can provide an indication of the learning benefit gained and the typical completion. However, it is ultimately the responsibility of the delegate to evaluate their learning, and record it correctly in line with their professional body’s or employers requirements.

GLOBAL CPD

Increasingly, international and emerging markets are ‘professionalising’ their workforces and looking to the UK to benchmark educational standards. The undertaking of CPD is now increasingly expected of any individual employed within today’s global marketplace.

CPD Certificates

We can provide a certificate for all our accredited events. To request a CPD certificate for a conference , workshop, master classes you have attended please email events@saemediagroup.com

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UK Office
Opening Hours: 9.00 - 17.30 (local time)
SAE Media Group , Ground Floor, India House, 45 Curlew Street, London, SE1 2ND, United Kingdom
Tel: +44 (0) 20 7827 6000 Fax: +44 (0) 20 7827 6001
Website: http://www.smgconferences.com Email: events@saemediagroup.com
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